SmartDev ERP — Enterprise Legal Documentation

Terms of Use

1.1 Acceptance & Definitions

These Terms of Use ("Terms") constitute a legally binding agreement between you ("School", "Institution", "User") and SmartDev (operated by Melton Konchella, Founder & Developer) ("SmartDev", "we", "us", "our"), the developer and operator of the SmartDev school ERP platform accessible at smartdev.co.ke and its subdomains.

By accessing, registering for, or using any part of the SmartDev platform — including the web application, Android mobile application, Windows desktop application, or any API endpoint — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you are entering into these Terms on behalf of a school, educational institution, or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

1.2 Access & Account Management

Access to the SmartDev Platform is granted on a per-institution basis. Each school receives a dedicated subdomain (e.g., yourschool.smartdev.co.ke) with complete data isolation from other institutions on the Platform.

The School is responsible for:

• Maintaining the security and confidentiality of all login credentials issued to its Users.
• Ensuring that all Users are made aware of and comply with these Terms.
• Promptly notifying SmartDev of any unauthorised access or suspected security breach.
• Revoking access for Users who leave the institution or no longer require system access.
• Ensuring all Users are appropriate for their assigned role (e.g., students only see the student portal).

1.3 Permitted Use

The SmartDev Platform is licensed solely for the purpose of school administration and management by registered Kenyan and East African educational institutions. Permitted uses include:

• Student enrolment, admissions, and lifecycle management.
• Academic management — timetables, subjects, marks, exams, report cards.
• Financial management — fee billing, invoicing, receipt generation, M-Pesa payment processing.
• Staff HR records, attendance, and departmental management.
• Boarding, transport, clinic, and welfare management.
• Parent and student communication via the integrated portals.
• Library, inventory, kitchen, and asset management.
• Report generation and institutional analytics.

1.4 Prohibited Actions

The following actions are strictly prohibited and may result in immediate suspension of access without refund:

• Attempting to reverse engineer, decompile, or extract the source code of the Platform.
• Using the Platform to process data on behalf of institutions other than the registered School without explicit written permission from SmartDev.
• Reselling, sublicensing, or otherwise transferring access to the Platform to third parties.
• Uploading malicious code, viruses, or scripts designed to disrupt, damage, or gain unauthorised access.
• Attempting to access data belonging to other schools on the Platform.
• Using automated bots, scrapers, or scripts to extract data in bulk without authorisation.
• Circumventing or disabling any security features, authentication mechanisms, or access controls.
• Using the Platform for any purpose that violates Kenyan law, including the Computer Misuse and Cybercrimes Act 2018.
• Processing data for any purpose other than legitimate educational administration.

1.5 School Content & Data Ownership

All School Data uploaded to or created within the Platform remains the exclusive property of the School. SmartDev claims no ownership over School Data and processes it solely as a data processor acting on the School's instructions.

SmartDev will not access, use, or disclose School Data except:

• As necessary to provide the Platform services.
• As directed by the School's authorised administrators.
• As required by applicable law or regulatory authority.
• To protect the security and integrity of the Platform.

Upon termination of the Subscription, Schools may export all their data in standard formats (CSV, PDF). Data will be retained for 90 days post-termination and then permanently deleted, unless an extended retention arrangement is agreed in writing.

1.6 Intellectual Property

SmartDev and its licensors retain all intellectual property rights in and to the Platform, including all software, designs, trademarks, logos, and documentation. Nothing in these Terms grants the School any rights in the Platform's intellectual property beyond the limited licence to use it as described herein.

The "SMART DEV" name and logo are trademarks of SmartDev (operated by Melton Konchella, Founder & Developer). Schools may not use SmartDev's name, logo, or trademarks without prior written consent.

1.7 Fees & Payment

Subscription fees are as published on the SmartDev pricing page and confirmed in your service agreement. All fees are in Kenyan Shillings (KES) unless otherwise agreed. Fees are payable monthly in advance by bank transfer, M-Pesa, or other methods as agreed.

SmartDev reserves the right to update pricing with 30 days' written notice. Price increases will not apply mid-subscription term for annual subscribers.

Late payment of more than 14 days may result in account suspension. Access will be restored within 24 hours of payment clearing.

1.8 Suspension & Termination

SmartDev may suspend or terminate the School's access to the Platform in the following circumstances:

• Non-payment of subscription fees for more than 30 days.
• Material breach of these Terms that is not remedied within 14 days of written notice.
• Use of the Platform in a manner that poses a security risk to the Platform or other users.
• Instruction from a relevant regulatory or law enforcement authority.
• Voluntary cancellation by the School with at least 30 days' written notice.

In the event of termination, the School will be provided with a full export of all School Data in CSV format within 7 business days of the termination date.

1.9 Limitation of Liability

To the maximum extent permitted by applicable law, SmartDev's total liability to the School for any claim arising under these Terms shall not exceed the total subscription fees paid by the School in the 12 months preceding the event giving rise to the claim.

SmartDev shall not be liable for indirect, incidental, consequential, special, or exemplary damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

1.10 Changes to Terms

SmartDev may update these Terms from time to time. Material changes will be communicated by email to the School's registered administrator at least 30 days before they take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of those Terms.

Privacy Policy

SmartDev is committed to protecting the privacy of all individuals whose data is processed through the Platform, including students, parents, staff, and school administrators. This Privacy Policy describes how we collect, use, store, and protect personal data.

2.1 Data We Collect

SmartDev processes two categories of personal data: data submitted by the School and data collected automatically during Platform use.

Data submitted by Schools (School Data)

Category	Examples	Purpose
Student identity	Full name, date of birth, gender, ID/birth cert number	Student enrolment and records management
Student academic	Marks, grades, report cards, exam results	Academic management and reporting
Student health	Medical conditions, clinic visits, medication records	Student welfare and health management
Guardian/parent	Name, phone number, email, relationship to student	Communication and fee management
Staff identity	Full name, ID number, employment details, role	HR and staff management
Financial	Fee balances, payment records, M-Pesa transaction data	Fee management and accounting
Photos	Student and staff passport photos	ID card generation and profile photos

Data collected automatically

• Log data: IP addresses, browser type, device identifiers, pages visited, timestamps.
• Usage data: features used, session duration, error reports.
• Authentication data: login timestamps, failed login attempts.
• Performance data: response times, uptime metrics.

2.2 How We Use Personal Data

We process personal data for the following purposes:

• Service delivery — operating, maintaining, and improving the Platform for each School.
• Security — detecting and preventing fraud, abuse, and security incidents.
• Support — diagnosing technical issues and providing customer support.
• Legal compliance — meeting obligations under Kenyan law and responding to lawful requests.
• Billing — processing subscription payments and managing accounts.

2.3 Data Sharing

We share personal data only with:

• Supabase (cloud database) — our primary data storage provider, hosted on AWS infrastructure.
• Cloudflare — our CDN and Workers platform for application hosting.
• Safaricom (M-Pesa) — for processing payment transactions, sharing only the minimum data required.
• SMS gateway providers — for delivering notification messages to parents and staff.
• Law enforcement — only when required by a valid court order or regulatory authority under Kenyan law.

All sub-processors are contractually bound to process data only as instructed and to maintain appropriate security measures. See Section 9.1 for the full sub-processor list.

2.4 Data Retention & Deletion

Data Category	Retention Period	Reason
Active school data	Duration of subscription	Service delivery
Post-termination data	90 days	Data export window
Financial transaction records	7 years	Kenya tax law (Income Tax Act)
Audit logs	3 years	Security and compliance
System logs	90 days	Operational debugging
Backup data	30 days rolling	Disaster recovery

2.5 Your Rights

Under the Kenya Data Protection Act 2019, data subjects have the following rights, exercisable by contacting the School's administrator or directly with SmartDev at admin@smartdev.co.ke:

• Right of access — to receive a copy of your personal data we hold.
• Right to rectification — to have inaccurate data corrected.
• Right to erasure — to request deletion of your data where there is no lawful basis for continued processing.
• Right to restriction — to request we limit processing of your data in certain circumstances.
• Right to data portability — to receive your data in a portable, machine-readable format.
• Right to object — to object to processing of your data on grounds of legitimate interests.

Requests will be responded to within 30 days. In complex cases, we may extend this by a further 30 days with written notice.

2.6 Security Measures

We implement comprehensive technical and organisational measures to protect personal data. See Module 7 (Security Policy) for full details. Key measures include:

• AES-256 encryption at rest for all database data.
• TLS 1.3 encryption for all data in transit.
• Row-Level Security (RLS) on all database tables ensuring strict school data isolation.
• Multi-factor authentication available for all administrator accounts.
• Automated daily backups with point-in-time recovery.
• Regular vulnerability assessments and security audits.

2.7 Special Provisions for Children's Data

SmartDev processes significant amounts of data about children (students under 18). We treat this data with heightened care. See Section 8.3 (Children's Data Policy) for detailed provisions. In summary:

• Schools are responsible for obtaining appropriate consents from parents/guardians before entering student data.
• Student data is never used for commercial purposes.
• Student portal access is restricted to relevant academic and administrative data only.
• Additional access controls and audit logging apply to modules containing sensitive health or disciplinary data.

2.8 International Data Transfers

School Data is primarily stored in cloud infrastructure located in African or European data centres (Supabase/AWS). Cloudflare's edge network processes request traffic globally. We ensure all cross-border transfers are protected by appropriate safeguards including Standard Contractual Clauses where applicable.

2.9 Cookies & Tracking

The SmartDev web application uses essential cookies required for authentication and session management. We do not use third-party advertising cookies. See Section 9.2 (Cookie Policy) for complete details.

2.10 Policy Updates

This Privacy Policy may be updated to reflect changes in law, technology, or our practices. Material changes will be communicated to registered School administrators by email at least 30 days in advance.

Data Processing Agreement (DPA)

This Data Processing Agreement applies to the processing of personal data by SmartDev on behalf of the School in connection with the SmartDev Platform. It forms part of the Terms of Use and is compliant with the Kenya Data Protection Act 2019 and GDPR Article 28.

3.2 Controller & Processor Roles

The School acts as the data controller with respect to all School Data. SmartDev acts as a data processor processing data solely on the instructions of the School and for the purposes set out in the Terms of Use and this DPA.

SmartDev processes data in the following capacities for its own purposes (as controller): billing information, platform usage analytics for service improvement, and security logs.

3.3 Processing Instructions

SmartDev processes School Data only on documented instructions from the School. The School's primary instruction is to process data as necessary to deliver the Platform services described in the Terms of Use.

SmartDev will promptly inform the School if, in its opinion, an instruction from the School infringes applicable data protection law.

3.4 Technical & Organisational Safeguards

SmartDev implements and maintains the following measures as a minimum:

• Pseudonymisation and encryption of personal data where appropriate.
• Ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems.
• Ability to restore availability and access to personal data in a timely manner following a physical or technical incident.
• Regular testing and evaluation of technical and organisational measures.

3.5 Sub-processor Management

SmartDev uses the sub-processors listed in Section 9.1. The School provides general authorisation for the use of sub-processors subject to:

• SmartDev providing at least 14 days' notice before adding or replacing any sub-processor.
• The School having the right to object to new sub-processors on reasonable data protection grounds.
• SmartDev imposing equivalent data protection obligations on all sub-processors by written contract.

3.6 Audits & Inspections

SmartDev will make available to the School all information necessary to demonstrate compliance with its obligations under this DPA and allow for audits and inspections conducted by the School or an authorised auditor, with at least 30 days' written notice. SmartDev may charge reasonable fees for audit support beyond one audit per year.

3.7 Data Breach Notification

In the event of a personal data breach involving School Data, SmartDev will:

• Notify the School's registered data protection contact without undue delay, and in any event within 72 hours of becoming aware of the breach.
• Provide: a description of the nature of the breach; the categories and approximate number of data subjects and records affected; likely consequences; and measures taken or proposed.
• Cooperate with the School in meeting its own notification obligations under the Kenya DPA 2019.

3.8 Data Subject Access Requests

SmartDev will provide reasonable assistance to the School in responding to data subject access requests, rectification requests, and erasure requests. Requests should be directed to the School, which remains responsible for responding to its own data subjects within the statutory timeframe.

If a data subject contacts SmartDev directly, we will refer them to the relevant School and will not respond to substantive DSAR queries directed at School Data without instruction from the School, except where required by law.

Service Level Agreement (SLA)

4.1 Uptime Commitment

SmartDev targets a monthly uptime of 99.5% for the Platform web application, measured over any calendar month. Uptime is calculated as: ((Total minutes in month − minutes of unplanned downtime) / Total minutes in month) × 100.

Tier	Monthly Uptime Target	Maximum Monthly Downtime
All plans	99.5%	≈ 3.6 hours

Actual uptime is published on the SmartDev status page at status.smartdev.co.ke.

4.2 Planned Maintenance Windows

Planned maintenance is typically scheduled:

• Time: Sundays between 2:00am and 6:00am East Africa Time (EAT).
• Notice: At least 48 hours advance notice via in-app banner and email to the School administrator.
• Frequency: No more than 2 planned maintenance windows per month under normal circumstances.

Planned maintenance windows are excluded from the uptime calculation.

4.3 Incident Response Times

Severity	Definition	Initial Response	Resolution Target
P1 Critical	Complete platform outage; all schools unable to access	30 minutes	4 hours
P2 High	Major feature unavailable (e.g., fee payments, exam marks)	2 hours	12 hours
P3 Medium	Degraded performance or minor feature issue	4 hours (business hours)	3 business days
P4 Low	Minor UI issue or non-critical bug	1 business day	Next scheduled release

Response times apply during business hours (Monday–Friday 8am–6pm EAT) except for P1/P2 incidents, which are handled 24/7.

4.4 Remedies & Service Credits

Where monthly uptime falls below the 99.5% target due to SmartDev's fault, the School is entitled to service credits as follows:

Monthly Uptime Achieved	Service Credit
99.0% – 99.49%	5% of monthly subscription fee
95.0% – 98.99%	15% of monthly subscription fee
Below 95.0%	30% of monthly subscription fee

Credits must be claimed within 30 days of the month in which the downtime occurred and will be applied to the next invoice. Credits do not entitle the School to a cash refund.

4.5 SLA Exclusions

The following are excluded from uptime calculations and service credit entitlement:

• Planned maintenance windows notified in advance.
• Downtime caused by factors outside SmartDev's reasonable control (force majeure, internet service provider outages).
• School-caused issues (misconfiguration, excess load generated by the School).
• Third-party service outages (M-Pesa, Safaricom, SMS gateways) that are beyond SmartDev's control.
• Free trial or pilot periods.

Acceptable Use Policy

5.1 Permitted Uses

The SmartDev Platform is designed for legitimate school administration. All Users may access the Platform for the following purposes in accordance with their assigned role:

• School administrators: full platform access for institutional management.
• Teachers: access to academic modules, class attendance, marks entry and parent communication.
• Parents/guardians: access to fee balances, student results, attendance records and school announcements.
• Students: access to their own timetables, results, assignments and class resources.
• Support staff: access to modules relevant to their specific operational role.

5.2 Prohibited Content & Conduct

The following are prohibited on the SmartDev Platform:

• Uploading or sharing content that is illegal, defamatory, obscene, or harmful to minors.
• Harassment, bullying, or threatening behaviour toward any other User.
• Entering false, misleading, or fabricated data (e.g., falsifying marks or attendance records).
• Sharing login credentials with unauthorised persons.
• Using the announcement or messaging system for commercial solicitation or spam.
• Storing personal data unrelated to school administration purposes.
• Accessing modules or records beyond those assigned to your role.
• Any activity that could compromise the security of the Platform.

5.3 Enforcement

SmartDev reserves the right to investigate reported violations of this policy. Where a violation is confirmed:

• First violation: written warning to the School's administrator with a description of the violation.
• Repeat or serious violations: suspension of the specific User account or — in severe cases — the School's subscription.
• Violations involving illegal activity: referral to relevant law enforcement authorities.

Schools are responsible for ensuring their Users comply with this policy. The School agrees to investigate and act on any violations notified by SmartDev.

Billing, Refunds & Cancellation Policy

6.1 Subscription Billing

SmartDev subscriptions are billed monthly in advance. Invoices are issued on the 1st of each month and are due within 14 days.

Payment methods accepted:

• M-Pesa (Paybill or Till as notified on your invoice)
• Bank transfer to the SmartDev operational account (details on invoice)
• Cheque (for annual subscriptions only, with prior arrangement)

Annual subscriptions are available at 2 months free (i.e., 10 months' fee for a 12-month subscription). Annual subscriptions are invoiced upfront.

6.2 Refund Policy

SmartDev does not offer refunds for partially used subscription months. Exceptions:

• If the Platform is unavailable for more than 72 consecutive hours due to SmartDev's fault, the School is entitled to a pro-rated refund for the period of unavailability.
• If SmartDev terminates the subscription without cause, a pro-rated refund for the unused portion of the subscription period will be issued within 14 business days.
• Annual subscribers who cancel within 30 days of the annual renewal date are entitled to a pro-rated refund for the unused months.

6.3 Cancellation Procedure

To cancel a subscription:

1. Send a written cancellation request to admin@smartdev.co.ke or hello@smartdev.co.ke at least 30 days before the next billing date.
2. Export all required School Data before the cancellation date.
3. SmartDev will confirm cancellation in writing within 2 business days.
4. Access will remain active until the end of the paid period.
5. Data will be retained for 90 days post-cancellation and then permanently deleted.

6.4 Billing Disputes

If you believe an invoice is incorrect, raise a dispute within 30 days of the invoice date by emailing admin@smartdev.co.ke with full details. Undisputed portions of an invoice remain due on the original payment date. Disputed invoices will be investigated and resolved within 14 business days.

Security Policy

7.1 Security Architecture Overview

SmartDev is deployed on Cloudflare Workers with Supabase as the backend database. This architecture provides enterprise-grade security by default:

• Edge network — all requests pass through Cloudflare's global network with built-in DDoS protection, WAF (Web Application Firewall) and bot mitigation.
• Multi-tenant isolation — each school is isolated at the database level using Row-Level Security policies. No school can access another school's data.
• Zero-trust networking — all internal service communication is authenticated and encrypted.
• Immutable audit logs — all data access and modification events are recorded in tamper-evident audit logs.

7.2 Access Controls

• Role-based access control (RBAC) with over 20 distinct roles ensures users only access modules relevant to their function.
• Administrator accounts can enforce multi-factor authentication (MFA) for all staff users.
• Inactive sessions are automatically terminated after 8 hours.
• Failed login attempts are rate-limited and trigger alerts after 5 consecutive failures.
• SmartDev staff access to production systems is restricted to authorised personnel only and requires MFA.

7.3 Encryption Standards

Layer	Standard	Details
Data at rest	AES-256	All database data encrypted at the storage layer
Data in transit	TLS 1.3	All HTTPS connections; TLS 1.0/1.1 disabled
Passwords	bcrypt (cost 12)	Passwords never stored in plaintext
API tokens	HMAC-SHA256	Short-lived JWTs with rotation
Backups	AES-256	All backup data encrypted before storage

7.4 Vulnerability Management

SmartDev conducts regular security reviews including:

• Automated dependency vulnerability scanning on every code commit.
• Annual third-party penetration testing of the production platform.
• Regular internal security code reviews.
• Responsible disclosure programme: report vulnerabilities to admin@smartdev.co.ke.

7.5 Security Incident Response

Our incident response follows the NIST SP 800-61 framework: Preparation → Detection & Analysis → Containment → Eradication & Recovery → Post-Incident Activity.

In the event of a confirmed security incident affecting School Data, we will notify the affected School's administrator within 72 hours and provide a full incident report within 14 days of resolution.

Kenya Data Protection Act 2019 — Compliance Statement

SmartDev operates in full compliance with the Kenya Data Protection Act No. 24 of 2019 ("DPA 2019") and the associated Data Protection (General) Regulations 2021. This statement describes how we meet our obligations under the Act.

8.1 Registration with the ODPC

SmartDev, operated by Melton Konchella (Founder & Developer), is registered as a Data Controller and Processor with the Office of the Data Protection Commissioner (ODPC) in accordance with Section 17 of the DPA 2019. Our registration number is available upon request.

8.2 Lawful Basis for Processing

We process personal data on the following lawful bases under the DPA 2019:

• Contractual necessity — processing necessary for the performance of the service agreement with the School (DPA 2019, Section 30(b)).
• Legal obligation — processing required to comply with applicable Kenyan law (DPA 2019, Section 30(c)).
• Legitimate interests — processing for security, fraud prevention and service improvement where these interests are not overridden by data subject interests (DPA 2019, Section 30(f)).
• Consent — where relied upon, Schools are responsible for obtaining and recording valid consent from data subjects.

8.3 Data Subject Rights under DPA 2019

We uphold all rights provided under Part IV of the DPA 2019, including the right of access (Section 26), right to rectification (Section 27), right to deletion (Section 28), right to object (Section 32), and the right to data portability (Section 34).

8.4 ODPC Notification & Complaints

Data subjects who are dissatisfied with our response to a data subject rights request may lodge a complaint with the Office of the Data Protection Commissioner at www.odpc.go.ke or on the ODPC complaint portal.

GDPR Compliance Statement

While SmartDev primarily serves Kenyan institutions, some of our customers and their data subjects may fall within the scope of the EU General Data Protection Regulation (GDPR) or the UK GDPR. This statement describes our position for such cases.

For EU/UK data subjects, SmartDev relies on Standard Contractual Clauses (SCCs) for any personal data transfers outside the EEA/UK. Schools who require EU/UK data processing addenda should contact admin@smartdev.co.ke.

8.3 Children's Data Policy

SmartDev processes personal data about students, who are often under 18. We apply the following additional protections:

• Schools are the data controllers for student data and are responsible for obtaining valid consent (from parents/guardians for students under 18) before entering student data into the Platform.
• Student portal access is designed to show students only their own academic and administrative information — nothing outside their personal scope.
• Health records, disciplinary records, and counselling notes are restricted to staff with explicit need-to-know permissions. Students cannot access these records.
• Student photos are used only for ID card generation and profile identification within the Platform. They are never used commercially.
• Data minimisation: we collect only the minimum student data necessary for the educational purposes of each module.

Sub-processor List

The following sub-processors process personal data on SmartDev's behalf. All are engaged under data processing agreements with equivalent protections to those in this document.

Sub-processor	Purpose	Data Location	Website
Supabase, Inc.	Database hosting, authentication, storage	AWS eu-west-1 (Ireland) or af-south-1 (Cape Town)	supabase.com
Cloudflare, Inc.	CDN, edge compute, DDoS protection, DNS	Global edge network	cloudflare.com
Safaricom PLC (M-Pesa)	Payment transaction processing	Kenya	safaricom.co.ke
Africa's Talking	SMS notifications delivery	Kenya/Nairobi	africastalking.com
GitHub, Inc.	Source code hosting, CI/CD, release distribution	USA (GitHub)	github.com
Google (Firebase)	Android push notifications	USA/Global	firebase.google.com

We will notify Schools at least 14 days before adding or replacing any sub-processor. Schools may object to a new sub-processor on data protection grounds within 14 days of notification.

Cookie Policy

The SmartDev web application uses a minimal set of cookies and local storage to operate correctly.

Cookie / Storage Key	Type	Purpose	Duration
sb-access-token	Essential	Supabase authentication JWT token	Session / 1 hour
sb-refresh-token	Essential	Authentication refresh token	30 days
smartdev-tenant	Essential	School subdomain/tenant identifier	Session
theme-preference	Functional	Light/dark mode preference	1 year
sidebar-state	Functional	Sidebar open/closed state	Session

We do not use third-party advertising cookies, analytics cookies, or any cross-site tracking. The Platform does not include Google Analytics, Facebook Pixel, or similar tools.

Essential cookies are strictly necessary for the Platform to function and cannot be disabled. Functional cookies can be cleared through your browser settings without affecting core functionality.

Governing Law & Dispute Resolution

These Terms, the Privacy Policy, and all related agreements are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of laws principles.

Dispute Resolution Procedure

1. Informal resolution — the parties shall first attempt to resolve any dispute informally by escalating to SmartDev senior management within 14 days of the dispute arising.
2. Mediation — if not resolved informally within 30 days, either party may refer the dispute to mediation under the Nairobi Centre for International Arbitration (NCIA) Mediation Rules.
3. Arbitration — if mediation fails, disputes shall be finally settled by arbitration under the NCIA Arbitration Rules, with a sole arbitrator, conducted in English, in Nairobi.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from the Kenyan courts.

The parties submit to the non-exclusive jurisdiction of the courts of the Republic of Kenya for any matters not subject to arbitration.

Legal & Compliance Contacts

Purpose	Contact
General legal enquiries	admin@smartdev.co.ke
Data subject access requests (DSAR)	admin@smartdev.co.ke
Data breach reports	admin@smartdev.co.ke
Billing disputes & invoices	admin@smartdev.co.ke
General support	support@smartdev.co.ke
Sales & partnerships	sales@smartdev.co.ke
General enquiries	hello@smartdev.co.ke
Phone (primary)	+254 792 991 222
Phone (support)	+254 792 991 222
Registered address	SmartDev (operated by Melton Konchella, Founder & Developer), Nairobi, Kenya

The Data Protection Officer (DPO) for SmartDev can be contacted at admin@smartdev.co.ke.